King Courier Service
Customer Expectations
Read through what we expect, then take a quick 10-question quiz to activate your account.
Requirements
- Catering bags required, insulated and large enough for catering trays
- Reliable vehicle with valid insurance
- Smartphone with the Cartwheel Driver app installed (iPhone or Android)
- Professional appearance and attitude
Need catering bags? You'll need bags large enough to carry full-size catering trays. Pick up a catering bag before your first delivery.
How Orders Work
Orders Broadcast to All Drivers
When an order comes in, every driver in your area gets notified. First to accept gets the job.
Confirm Your Check-In
You will receive a check-in confirmation message 3 hours before every order. Reply YES to confirm. Failure to respond puts your order at risk of reassignment and may result in deactivation.
Pick Up the Order
Arrive 5 minutes early. Give the restaurant the six-digit order ID number from the app. Take a photo of the pickup that includes your catering bags. Save the photo to your camera roll first, then upload to the app -- cell reception can cause direct uploads to fail.
Deliver & Complete
Set up the catering at the delivery location. Take a photo of the completed setup, save it to your camera roll, then upload to the app and mark the order complete. Do NOT mark "complete" more than 5 minutes before or after the designated delivery time. Our clients penalize us for early or late completions. Precision matters.
What Gets You Deactivated
- No-shows or failure to check in before your order
- Canceling within 4 hours of pickup time -- once you accept, that delivery is yours. Last-minute cancellations leave clients without food and may result in immediate suspension. Multiple offenses result in permanent deactivation.
- Repeated late pickups or deliveries
- Not responding to dispatch check-ins or messages
- Unprofessional behavior or customer complaints
FAQ
What Areas Do You Serve?
We operate in markets across the US. Enter your zip code to check if your area is covered.
Before You Start: 10 Quick Questions
Answer all 10 correctly to unlock your login info and the app download. You can try again if you miss one.
